Attend a dinner forum of the Family Business Center of Pioneer Valley
Call Ira Bryck, President of the Family Business Center of Pioneer Valley, Inc., at (413) 835-0810 to get more information, discuss your situation, and commit to an evening that will expand your thinking about growing your business.
MARCH 8, 2016 • TUESDAY, 5:00 PM-8:30 PM
Log Cabin Banquet and Meeting House, Holyoke, Mass.
HOW COMPANIES LIKE (and unlike) YOURS ACHIEVE AND MAINTAIN QUALITY
A look at how continuous improvement and quality programs work in companies like yours, and various industries not like yours (we expect panelists from manufacturing, health care and hospitality), that you can learn from. Quality Officers and business owners from varied Western Mass organizations discuss how they've presented the process to employees; how they've overcome resistance; what training and education has been helpful; how they've benchmarked with competitors and other industries; how they got the process started; how they've prepared for certification and accreditation processes, and much more. The panelists are: Brian Chechile and Ted Snyder of Sanderson MacLeod (precision manufacture of twisted wire brushes for cosmetic and other industries), Ariane Krumholz of Clinical & Support Options (Behavioral Health organization with 500 multi-disciplinary staff, helping thousands of families throughout Western Mass), Jeff Glaze of EpiCenter (implements and optimizes Enterprise Resource Planning systems to critical business processes) and Denis Gagnon of Excel Dryer (manufacturers of industry leading hand dryers).
Moderated by Alan Robinson, UMass professor and speaks and consults around the world, about continuous improvement and corporate creativity. Alan is among our most highly rated presenters through the years, and is author of several books on idea systems, including Ideas Are Free and The Idea Driven Organization.
HOW AND WHY TO CREATE MORE ENGAGED EMPLOYEES, CUSTOMERS AND OWNERS
How many people work at your company? If your answer is "about half," you will like hearing Charlie Epstein of Epstein Financial Services explain how to improve culture, profitability and productivity, while becoming happier at work, through the transformational power of engagement.
MARCH 18, 2016 • FRIDAY, 8:00 AM-10:30 AM (our 3rd Friday workshop series)
Green High Performance Computing Center, Holyoke, Mass
BRIDGING THE GAP BETWEEN SALES, MARKETING AND CUSTOMER CARE
Whether you are a business owner, sales representative, marketing manager, or customer care professional, one thing is true… we are all responsible for offering premium customer experiences!
This workshop is jam-packed with need-to-know principles and growth strategies to help bridge the gap(s) among your customer centric teams. Learn how to
- communicate your product offerings effectively to your target market(s)
- ensure your sales team is equipped with the resources they need to close the sale, and
- pave the way for repeat sales and customer loyalty through positive customer experiences and after sale follow-up.
In addition to learning how to deliver premium experiences, this workshop will also detail
- ways to capture customer testimonials,
- how to collect data to improve your performance and offerings
- techniques to recapture upset clients.
In this interactive workshop, participates will be given a Q&A packet, complete with corresponding session slides. Participants can engage in the presentation silently by using their packet or aloud by answering the questions proposed throughout the presentation. These packets will serve as guidelines, should participants want to apply what they learned after the session.
Our presenter, STACY FALCONER, is Business Development Director at Dion Label Printing, Inc., Westfield, Mass, responsible for the overall customer experience, business model, and growth plan. She received her MBA from Isenberg at UMass Amherst and has 10+ years of sales and marketing experience, including for the City of Brockton, Mass., Faneuil Hall Marketplace and Reebok. Falconer’s expertise has driven Dion Label Printing and other companies to comprehensive marketing strategies, improved customer experiences and increased revenue. Her passion is in strategizing processes and people to ensure positive customer experiences, increase productivity, and increase profitability. Additionally, Falconer excels at problem solving and creative packaging design to increase sales and improve supply chain management for Dion customers.
APRIL 12, 2016 • TUESDAY, 5:00 PM-8:30 PM
Delaney House, Holyoke, Mass.
FEEDING THE ‘FAMILY’ IN ‘FAMILY BUSINESS’
Family ties are complex enough. Adding a shared and multi-leveled work life really raises the stakes - and the rewards, when all goes well. Increasingly, we know what it takes for business family relationships to thrive – and we know how to teach these skills. Articulating your family’s legacy story, learning to communicate clearly about both love and work, and customizing your parenting of each individual child - these are the assets which best strengthen business families and it is never too late to learn. Come share an evening of presentation and discussion on how to hone these skills. Our presenter, Suzanne Slater will present the essential protections for business family relationships and will show participants how to add them to their particular family’s lives.
Participating in this dinner forum presentation will show you how to:
- Discover your “family signature” that reflects who you want your family to be.
- Learn how to strengthen the boundary between work and home – this is a special challenge for families that work together !
- Create shared family projects that build your family team.
- Customize your parenting strategies to develop each child’s unique strengths.
SUZANNE SLATER brings 30 years of experience providing psychotherapy to families and individuals, often focusing on the complex family dynamics that high net-worth families experience. She is the founder of the consulting group Gifted Generations, that provides expertise on both family and wealth dynamics and works in collaboration with wealth management advisor teams. She is an experienced case consultant and frequent speaker at national conferences and annual meetings. Suzanne is a member of The Family Firm Institute and The Financial Planning Association, and has taught graduate courses at Smith College and has authored both journal articles and a book on couples therapy.
also: I CAN FIND A BUYER, WHY NOT SELL IT MYSELF?, presented by Michael Camerota of Touchstone Advisors, a Strategic Partner of the Family Business Center of Pioneer Valley.
JUNE 21, 2016 • TUESDAY, 5:00 PM-8:30 PM
Log Cabin Banquet and Meeting House, Holyoke, Mass
WHAT IT WAS LIKE TO SELL OUR COMPANY
Selling your company doesn't happen often, or to many, so it's hard to predict how it will go, how it will feel, what you wished you knew before. Hear the stories of 4 people who went through it, sharing their lessons, their regrets, what they learned about their company in the process, how they are approaching their next chapter, what happened to their family members and other employees, what the buyer saw in their company that they may not have seen, and much more. There is no one right way to sell your company, but by learning so much from others who've been there, you can do it much more right for you, if and when the time comes.
IMPORTANT AND USEFUL INFORMATION, PRESENTED BY OUR STRATEGIC PARTNER, Allison Standish Plimpton of First Niagara Bank. Topic to be announced shortly.
SEPTEMBER 20, 2016 • TUESDAY, 5:00 PM-8:30 PM
Log Cabin Banquet and Meeting House, Holyoke, Mass.
LEARN TO BE MORE PERSUASIVE, ENGAGING, INFLUENTIAL AND EVEN ENTERTAINING, WHETHER SPEAKING TO EMPLOYEES, INVESTORS, CUSTOMERS OR EVEN YOUR SPOUSE AND CHILDREN
As business owners, we are constantly presenting ourselves and our expertise. We speak to customers, clients, employees, colleagues, vendors. We introduce ourselves at networking meetings, pitch prospects, interview new hires, negotiate projects, and deliver technical presentations. Most of our communication is spent listening and speaking and yet it is estimated that 70-90% of communication in business is misinterpreted, changed or misunderstood! And, when it comes to presentations, most people would rather die or eat a live bug than make a speech. How do we influence others to take action, take advice, take a risk? How do we engage a tired audience, attract a customer, motivate an employee, differentiate our business from our competitor’s? In tonight’s interactive session, you will hear plenty of practical communication and presentation tips and see several people, just like you, putting these skills into action.
Presented by EILEEN N. SINETT, CEO of Speaking that Connects, who has over three decades’ experience working with professionals and corporations to improve their business presentations and personal communication performance. Her mission is to promote confidence, clarity and connection in speakers worldwide! Eileen is the author of Speaking that Connects, published in 2011, which explains her thinking, doing and being process for presentation excellence and is currently writing her second book, 4 Points of Connection. Eileen has a Masters of Arts degree in Speech Correction (Kean University, NJ) and a Bachelor’s of Science Degree in the Communication Sciences (Emerson College, Boston), with advanced training in Improvisation and Facilitation skills for business. Sinett was recognized as the Champion for Business by the Princeton Regional Chamber of Commerce in 2015 and served as the Chair of the Plainsboro Business Partnership 2014-2016. She is a very approachable, energetic and engaging speaker, workshop leader and business professional.
IMPORTANT AND USEFUL INFORMATION, PRESENTED BY OUR STRATEGIC PARTNER, Kristine Houghton of Meyers Brothers Kalicka, P.C. Topic to be announced shortly.
OCTOBER 25, 2016 • TUESDAY, 5:00 PM-8:30 PM
Log Cabin Banquet and Meeting House, Holyoke, Mass
GET A GRIP ON YOUR BUSINESS
Are You Running Your Business or is It Running You? If you’d like to be more in control of your organization, you’re not alone. As thousands of business leaders have discovered, the key to faster growth, bigger profits, more loyal customers and fewer frustrations is EOS. EOS (Entrepreneurial Operating System) is a comprehensive business system with real, simple, practical tools. This presentation helps participants learn to implement a simple "way of operating" that helps leadership teams clarify, simplify and achieve their vision. Leaders looking for a silver bullet or the next "flavor of the month" need not attend. In this value-packed workshop, attendees learn to see their businesses in a whole new light and to achieve better results through strengthening the Six Key ComponentsTM of a truly great organization. The outcome creates alignment and synchronizes all the pieces of your business to produce the results you want. Attendee Value and Takeaways: • Review the Six Key Components of top companies: Vision, People, Data, Issues, Process, and Traction • Learn a powerful tool to clarify and achieve your vision • Work with two simple tools that will get the right people in the right seats • Build the right company scorecard to deliver an absolute pulse on your business • Master practical tools that successful entrepreneurs use to get more done
Presented by a lifelong entrepreneur, NATE WOLFSON , who started IT services firm Thrive Networks in 2000 at the age of 23. Over the next six years, he grew the company from zero to $10 million in revenue before selling the company to Staples. In 2008, Nate took over web development firm Digital Bungalow. He successfully created and implemented a turn-around plan which restored the company to profitability and stability over his first two years. Nate then implemented a strategic growth plan— leveraging the Entrepreneurial Operating System (EOS)—to grow Digital Bungalow into one of Inc. Magazine’s 5000 Fastest Growing Companies in America in 2013, 2014, and 2015. In 2015, Nate sold the company to Nowspeed, Inc. Today, Nate is New England’s leading EOS implementer, with a focus on helping entrepreneurs and leadership teams who realize they don’t have all the answers, want to improve accountability, and are committed to working together to achieve extraordinary goals. Nate’s talent for aligning owners and their teams is rooted in his belief that “empowerment and accountability are two sides of the same coin.
IMPORTANT AND USEFUL INFORMATION, PRESENTED BY OUR STRATEGIC PARTNER, Ross and Rick Giombetti of Giombetti Associates. Topic to be announced shortly.
DECEMBER 6, 2016 •TUESDAY, 5:00 PM-8:30 PM
location and topic to be announced
IMPORTANT AND USEFUL INFORMATION, PRESENTED BY OUR STRATEGIC PARTNER, Ron Weiss of Bulkley Richardson. Topic to be announced shortly.